The Boss drives his workers: The Leader coaches them.
The Boss depends on Authority: The Leader on Goodwill.
The Boss says “I”; The Leader says “We.”
The Boss rules by Fear; The Leader inspires by Enthusiasm.
The Boss says “Get here on time;” The Leader gets there ahead of time.
The Boss fixes blame for the breakdown; The Leader fixes the breakdown.
The Boss Knows how it’s done; The Leader Shows how it’s done.
The Boss makes work drudgery; the leader makes it Fun.
The Boss says “GO;” the Leader says, “Let’s Go together.”
The Real Leader never Bosses: She sells instead of tells. She knows that people need to want to do things and—where possible—be included in decisions.
—Unknown author
Wednesday, September 22, 2004
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